Tag: Reputation Management

Upside Typsy Hospitality Training Joshua Swanson

Teaching Marketing for Hospitality to Typsy

After my 2015 National Restaurant Show talk I was asked by a company called Typsy (formerly Upside) to come to Vancouver and teach their hospitality professionals about reputation¬†management. I covered how to respond to positive and negative reviews, how to remove negative reviews and how to encourage positive reviews. Here’s a quick promo and some…
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July 13, 2016 0
Yelp Reviews of Apartments Joshua Smoking

Reputation Management Theater

Originally published on the GTMA Blog. Once in a while an idea comes that’s good, but not great. So the idea festers¬†for a long time until maybe, if you’re lucky, a new version of that same idea blossoms out of a random conversation that reminds you of the first idea and lighting strikes. My digital…
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June 27, 2016 0