After my 2015 National Restaurant Show talk I was asked by a company called Typsy (formerly Upside) to come to Vancouver and teach their hospitality professionals about reputation management. I covered how to respond to positive and negative reviews, how to remove negative reviews and how to encourage positive reviews. Here’s a quick promo and some clips are below.
How should you handle negative reviews on TripAdvisor? Joshua Swanson, reputation management expert, will talk you through everything you should be doing to protect your hotel online. View the full course outline here: http://bit.ly/1WYzyTx